1. These terms

These terms are between you and Ben Goodman, a sole trader based in Birmingham, United Kingdom, trading through www.bengoodman.uk. In these terms, "I" and "me" mean Ben Goodman, and "you" means the person or business using this site or hiring me.

They cover use of this website, free tools such as the Website Checker, enquiries, and paid website work once you accept a written confirmation of scope and price.

Using the site means you accept these terms. Paid work is also covered by the written confirmation sent before work starts. If that confirmation says something different on a specific point, that confirmation wins for that project.

2. Using this website

bengoodman.uk is for information about website design for local UK businesses, and for getting in touch. Do not misuse the site, try to break it, or scrape it in a way that harms the service.

Content on the site (copy, design, code, and images I own) stays mine unless a page says otherwise. You may view it for your own information. You may not copy it to sell as your own.

3. Website Checker and free tools

The Website Checker is a free guidance tool. It uses the answers you give (and a website address if you add one) to produce a report. It is not a paid audit, and it is not a contract to build or fix a site.

Results are general advice based on those answers. They do not guarantee rankings, enquiries, or any particular business outcome. Asking for a PDF does not mean you have hired me.

4. Enquiries

The contact form and emails to hello@bengoodman.uk start a conversation. Sending an enquiry does not create a contract. A contract for paid work starts when you accept the written scope, price, and timing, and (for build work) pay the deposit.

How personal information is handled is set out in the Privacy Policy.

5. Paid website work

I design and build websites for local UK businesses. Packages and prices are published on bengoodman.uk. What is included for your project is confirmed in writing before work begins.

Current packages:

Starter Website (from £2,795): a fixed-price site, typically up to five pages, delivered in about two weeks from brief to launch. Scope is as listed on bengoodman.uk/starter and in your written confirmation. Feedback rounds are as stated in that confirmation. Work outside scope is quoted separately.
Foundation Website (£4,500 fixed): a fixed-price site with CMS, integrations, and tracking, typically four to six weeks. Scope is as listed on bengoodman.uk/foundation and in your written confirmation. Includes 30 days of bug fixes and minor tweaks after launch, as described in that confirmation. Ongoing updates may be covered by a Care Plan.
Sprint — website audit and fixes (from £750): an audit of an existing site with agreed fixes, typically two to four weeks. Scope is defined in your written confirmation.
Website Care Plan (from £75/month):hosting, security updates, and content changes as specified in your Care Plan agreement. Cancellation needs 30 days' written notice unless otherwise agreed.

6. Fees and payment

Payment schedule: as set out on your invoice or written confirmation. Typical terms are a 50% non-refundable deposit to book a slot, with the balance due on completion or at agreed milestones.

Currency and tax: fees are in GBP (£). VAT is added at the prevailing rate if I am VAT-registered at the time of invoice.

Late payments: under the Late Payment of Commercial Debts (Interest) Act 1998, interest may be charged on overdue invoices at the statutory rate plus the Bank of England base rate, together with the fixed compensation fee.

Pause: work may be paused and final files withheld if payment is more than 7 days overdue.

7. Your side of the work

For a project to stay on track, you agree to:

Feedback: give feedback and approvals within 2 business days (or as agreed).
Content: provide the text, images, and logins needed to finish the work. Delays here can move the timeline and may mean a restart fee.
Authority: make sure the person approving the work has the authority to do so.

8. Third-party costs

Unless a written confirmation says they are included, fees do not cover third-party costs such as:

Hosting
Domain name registration
Premium fonts or stock photography licences
Software subscriptions (including CMS plans)

You pay those services directly so the accounts stay in your name.

9. Intellectual property

Your work: once all invoices for the project are paid in full, you own the copyright in the final visual designs and the code created specifically for your project.

Portfolio: I may show the completed work, including drafts and final designs, in my portfolio, marketing, and case studies.

Tools and methods: I keep all rights in pre-existing tools, frameworks, libraries, and methods used to build the project. You have a non-exclusive, perpetual licence to use those parts as part of the finished site.

10. Confidentiality

You and I will treat non-public information received from the other as confidential. I will not share your private business plans, customer data, or trade secrets with third parties without your written consent, except where the law requires it.

11. What is and is not promised

Work is provided with reasonable care and skill. No extra warranties are given beyond what the law requires.

No outcome guarantees: websites are built to help people find you and get in touch. Specific results — conversion rates, sales figures, or search rankings — are not guaranteed.

Bugs: Starter projects include a 14-day period after launch for bugs in code I wrote. Foundation projects include 30 days of post-launch support for bugs and minor tweaks as defined in scope. Issues caused by third-party updates, changes you make, or hosting changes after that period are billed separately, or covered by a Care Plan if you have one.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.

Subject to that, I am not liable for indirect, incidental, special, or consequential loss, or for loss of profits or revenue.

Cap: for any claim, total liability is limited to the amount you paid for the specific service that gave rise to the claim.

13. Ending the work

By you: you may end a project with written notice. You pay for work completed up to that date. Deposits are non-refundable.

By me: I may end the agreement if you breach these terms (including non-payment) or if a conflict of interest arises.

14. Governing law

These terms are the whole agreement between you and me for the subjects they cover. They are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Ben Goodman
Birmingham, United Kingdom
hello@bengoodman.uk
www.bengoodman.uk

Terms of Service